1.1 Lucy's casino (hereinafter referred to as the “Website”) is held and operated by Famagousta B.V., a company registered in Curacao with the Commercial Register of Curacao No. 152449 and having its registered address at Schout Bij Nacht Doormanweg 40, Curaçao. The Website is licensed under the License No. 8048/JAZ2020-016 issued to Antillephone NV., Authorised and Regulated by the Government of Curacao.
1.2 Terms and Conditions (T&Cs) is a regulating contract between the Account Holder (you) and the Website. All the Account Holders registered on the Website regulate their relationship with the Website according to the accepted T&Cs.
1.3 To become an Account Holder you first need to register an account on the Website.
1.4 An "Account" is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with the Website and with the strict purpose of conducting betting and other gaming and gambling transactions.
1.5 The "Website" is the internet gateway accessible through the internet address the Company/ where all current and relevant information regarding the Website operations is published, and through which the Services are provided to the account holders.
1.6 The rules for all Sports Betting on the Website’s Sportsbook are set out under the Term 34 of the current T&Cs;
1.7 The rules for each game provided by the Website can be found on the website’s relevant footer section or in appropriate of each game.
1.8 Bonus/ Promotions Rules are described in the "Promotions" part of the Website, where you can see the conditions applied for each bonus and/or promotion. Maximum Bet amount you can place when you have an active casino bonus is 5€ (or currency equivalent) per spin on a slot game or 15% of the total bonus given (whichever comes first).
1.9 All the provided services should be used in accordance with the Rules and the Set Limits.
2.1 In order to place a bet or play a game using our services, you will need to open an Account (hereinafter the “Account”) on the Website
2.2 In order to open an Account, you can:
2.2.1 Click on Register on the Website and follow the on-screen instructions or
2.2.2 Open an Account by such other account opening method as shall, from time to time may be offered by the Website;
2.3 When you open your Account you will be asked to provide us with personal information, including your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Personal Details"). You may update your Personal Details from time to time by contacting Customer Service; or through the "My Profile" management page on the Website: or by such other method as shall, from time to time, may be offered by the Website.
2.4 In opening your account you warrant that:
2.4.1 You understand and accept the risk that, by using the Services, you may, as well as winning money, lose money;
2.4.2 You are: (a) over 18 years of age: and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you (the "Relevant Age");
2.4.3 Gambling is not illegal in the territory where you reside;
2.4.4 You are legally able to enter into contracts;
2.4.5 You have not been excluded from gambling; and
2.5 Your account must be registered in your own, correct, name and personal details and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but we shall not be obliged to do so).
If we close a Duplicate Account:
2.5.1 All bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;
2.5.2 We may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
2.5.3 We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid and in this case all losses and stakes placed by or for you through the Duplicate Account shall be retained by us.
2.5.4 Due to regulatory legislation and licencing, players from the following jurisdictions are prohibited from creating accounts with the Company: USA, Curacao and Malta. the Company reserves all rights to suspend an account opened from those countries as well as deposits and bets placed.
2.6 Without limiting the foregoing, you understand that laws regarding online gaming and gambling vary throughout the world, and it is your sole obligation to ensure that you fully comply with any law, regulation or directive, applicable to the country you are in with regards to the use of the Website and the Services. The ability to access to the Website does not necessarily mean that the Website, the Services, the Website content and/or your activities via the Website, are legal under the laws, regulations or directives applicable to the country you are located in. In case that the use of the Website and the Services is forbidden in the country you are in, we shall not be liable for any direct or indirect claims, damages, losses, expenses, costs or liabilities whatsoever resulting or arising directly or from your use of the Website and we shall not be liable to refund to you any funds you may wager in your Account.
3.1 the Company reserves the right at its own discretion and at all times, to:
a) Decline to open an account and/or to close an existing one without any explanation whatsoever;
b) Decline to accept deposits without any explanation whatsoever;
c) Request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorization to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and the Website reserves the right to suspend an account pending investigation;
d) Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by the Company, is subject to Company’s guaranteeing that the mentioned data at all times are transferred and managed in accordance with the applicable laws, data protection acts and/or similar;
e) Transfer and/or license, without prior notice, the rights and liabilities regarding an account holder to any other legal entity, in any country, ultimately managed and controlled by the Company, is subject to Company’s guaranteeing that those liabilities are being honoured;
f) Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
g) Forfeit and/or confiscate funds available on an Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Website Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of an Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
h) Suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever the Company is of the opinion that there are legitimate concerns that an Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
i) Suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their Account if the Account Holder is found cheating, or if it is determined by the Website that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
The Website is committed to detect and prevent software programs which are designed to enable artificial intelligence (“AI Software”) to play on ITS website(s) including but not limited to opponent-profiling, player collusion; robots, other 'cheating' software or anything else that in our reasonable opinion distorts normal game play and enables the player to have an unfair advantage over other players. You acknowledge that the Website will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the customer agrees not to use any AI Software and/or any such programs.
3.2 the Website warrants at all times to:
a) Manage funds belonging to Account Holders in a secure and appropriate manner; and/or
b) Absorb the cost and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;
c) Manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar;
d) Not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.
3.3 the Website shall keep Account Holders’ funds separate from the Website’s own funds in a client account held with a Financial Institution approved by the Regulator.
3.4 An Account does not accrue interest. The Account Holder shall not treat the Website as a financial institution.
3.5 An Account Holder can only hold one Account at a time. In the event that this rule is breached, the Website reserves the right to block and/or delete the superfluous Account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single Account. Any bonus given to the superfluous Account(s) will be reallocated.
3.6 An Account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds cannot be transferred between Accounts.
3.7 An Account Holder shall not allow any other individual, including any minor, to use or reuse its Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
4.1 An Account Holder may, in the Website Account Settings, exclude themselves from playing for a definite period of time.
4.2 An Account Holder who has set a limit as above a) may change or revoke the limit in their Account Settings. Increasing or revoking a limit takes effect 24 hours after Account Holder has registered the request. Decreasing a limit takes effect immediately after Website has registered the change. Website shall not accept a wager from an Account Holder contrary to a limit or exclusion set by themselves as above.
4.3 If the Website believes that a player’s gambling activities will cause them financial or personal difficulties, the Website reserves the right to close their Account.
4.4 Kindly be advised that gambling can be addictive. If a player deems to require help to overcome any such addiction, they should kindly visit the Responsible Gaming page of the Website.
4.5 For further information on financial protection please refer to Time-Out, Self-Exclusion and Financial Protection of Players Section below.
Time-out enables you to take a short break from playing with us. Once you begin your Time-out period, you will no longer be able to deposit, withdraw funds, play or access any of the Website’s products. The available periods can be found within Account Profile on the relevant section.
Revoking a Time-Out period can only occur after 24 hours from the initial Time-Out request. Upon expiration of the Time-Out, your account will automatically be re-activated.
Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude for a specific period of time.
Self-exclusion means that you can choose a more extended period that your account will remain closed. Please contact us only via email and inform us about your decision to pause your activities at the Website. Upon receipt of an email request for account closure, the requested account will be placed on our 1st stage, 24-hr cooling off period which will disable your account, allowing no gambling activity. Once the 1st stage 24-hr cooling off period has passed, while your account remained closed, a Customer Support Agent will inform you of the available self-exclusions periods. There can be no variations of the pre-selected time periods. After that and in order to proceed with this process, we will require an email response from you. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email. Once you begin your Self-Exclusion period, your account will be disabled and you will not be able to deposit or withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your account will automatically be re-activated.
5.3 Support and Guidance
To receive guidance and support about potential gambling issues, please visit:
GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or
Gambling Therapy at www.gamblingtherapy.org
There are specific software products available to assist the customer with the auto-exclusion process, supplied by organisations such as ICRA.
We take all reasonable steps to ensure that the Self-Exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. However, the customer accepts that we are in no way responsible towards the customer or any third party if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that the Client seeks urgent professional assistance if he/she finds a way to continue playing during the Self-Exclusion period.
6.1 An "Inactive Account" is an Account which has no record of any log-in and/or log-out for a period exceeding six (6) consecutive months.
6.2 the Website holds the right to charge or close the inactive accounts if:
a) No transactions have been recorded on an Account for a period of 6 consecutive months; (A dormant account is an account that has not been accessed for 6 months, that has a real money balance. Once your account becomes dormant, if we have been unable to contact you, the Company has the right to close your account and
b) the Website has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available.
6.3 Should an account be blocked or excluded and a balance is still available in the account, you shall be contacted by our Customer Support notifying you that a balance is still available in your account. You shall be requested to provide details for the withdrawal of such pending amounts.
6.4 Website reserves the right to charge a monthly fee an inactive account equal to 5 EUR (or currency equivalent) per month.
6.5 Any balance on an inactive account result of the cashback offering will be expired immediately.
7.1 Subject to the sub-clauses below and without prejudice to the Website’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the Website Rules, the Website shall have the right to block an Account when a chargeback has been requested in relation to that Account.
7.2 When a Chargeback has been requested, the Website will send a "Chargeback Notice" to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit the Account Holder’s Account any funds entirely unrelated to a chargeback ("Untainted Funds").
In the absence of confirmation by the Account Holder of the Account Holder’s identity and of the payment method used to credit Untainted Funds to the Account Holder’s, the Account, following a Chargeback Notice, the Website will send two written reminders to the Account Holder at the email available to it, each of which will be subject to a processing fee of fifty (50) Euros drawn on any Untainted Funds.
7.3 Where an Account has been blocked due to a chargeback and the Account Holder has not:
a) logged in to their Account for a period of thirty (30) consecutive months; or
b) confirmed to the Website his identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s Account and then requested a withdrawal; any Untainted Funds on their Account will be treated as they were funds on an Inactive Account and the Website will remit the balance on the Account of the Account Holder.
8.1 An Account Holder may close their Account at any time by contacting the Website’s Customer Support using the contact details provided in the footer relevant section on the Website by email. Any funds in the Account will be remitted to the Account Holder.
8.2 Should an existing Account be closed, any obligations already entered into will be honoured.
8.3 Account Holders who wish to recover funds held in a closed, blocked or excluded account are advised to contact Customer Support.
8.4 If you have elected to self-exclude from or to close (for any reason, including among others for gambling addiction) your Account that you hold with the Website, you acknowledge and agree that you are not automatically self-excluded from any other site/brand that operates under the relevant license as stated under clause 1.1, whether you already hold an Account with any other brand under the relevant license as stated under clause 1.1 (“Additional Account(s)”) or not, during the period you have selected.
8.5 In the event that you have managed to open or use an Additional Account while you have elected to self-exclude or close your Account, we and/or any brands that operate under the relevant license as stated under clause 1.1, shall additionally be entitled (but not obliged) to suspend any funds you may deposit (or have previously deposited), void any bets and forfeit the winnings in any Additional Account). Moreover, should you succeed to open an Additional Account, we and/or any brands that operate under the relevant license as stated under clause 1.1 will not be liable for any direct or indirect consequential damages that you may suffer.
8.6 For the avoidance of doubt, in the event that you have managed to open or use an Additional Account while you have elected to self-exclude or close your Account, neither we nor any brands that operate under the relevant license as stated under clause 1.1, shall be liable to refund to you any funds you may wager in any Additional Account during the period you have selected.
9.1 Deposits to and withdrawals from an Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, Terms and Conditions, availability, and duration for deposits/withdrawals may vary, depending on the time needed for these procedures to be completed, as well as the country where the customer lives in and the Financial Institution that is used.
9.2 the Website holds the right to not process a payment if the Account Holder’s identity, age and place of residence and proof of funds have not been sufficiently verified.
9.3 Website may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of the Website.
9.4 Website does not accept cash funds sent or delivered directly to the Website or a Payment Solution Provider.
9.5 Website will credit to the Account all funds received by the Website from or on behalf of the Account Holder, or owned by the Website to the Account Holder.
9.6 Method of payment/withdrawal from/to the Account.
9.6.1 An Account Holder is only allowed to:
a) Make deposits to his Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees. If we detect Account Holders using funds from other Account Holders or 3rd parties in general (including but not limited to receiving funds from 3rd parties on their own payment methods and directly depositing them to their own Account), we reserve the right to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account.
b) Request withdrawals of funds held on his Account to his personal account created with one of the Financial Institutions or their licensees.
9.6.2 An Account Holder is responsible for providing the Website with the correct details of his personal account for the purpose of withdrawals from his Account.
9.6.3 An Account Holder must not allow third parties to use his Account to make deposits to or withdrawals from his Account.
9.6.4 It is the Account Holder’s sole responsibility to ensure that he/she complies with the above provisions.
9.7 Website shall not accept a wager from an Account Holder unless an Account has been established in the name of the Account Holder and there are adequate funds in the Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
9.8 Website shall not deal with the credit balance of an Account except:
a) to debit from an Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
b) to remit funds standing to the credit of an Account to the Account Holder, at the Account Holder’s request, in terms of regulation 37 of the Remote Gaming Regulations;
c) to pay reasonable bank charges for deposits received and funds withdrawn; or
d) as otherwise authorised by the Remote Gaming Regulations.
9.9 The balance of an Account may turn negative in case of chargeback.
9.10 Withdrawals from an Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, the Website will restrict withdrawals to be made only to the same account utilised by the Account Holder to make deposits.
9.11 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
9.11.1 To withdraw an amount from the account, the Account Holder must complete the following steps:
Choose "Withdraw" in the Account section.
Choose appropriate method of withdrawal.
Provide the required personal data and indicate the amount.
Press Confirm. A message confirming the withdrawal request will then appear.
The withdrawals will be remitted only to the same account from which the funds originated. There can also be limitations for withdrawals. The identity of players must first be verified.
9.12 Website reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.
9.13 Placing a bet through the Internet may be illegal in the jurisdiction in which an Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
9.14 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of the Website.
9.15 Website, or Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by the Website will be reported to the Governing Authorities.
9.16 All transactions are checked to prevent money laundering.
9.17 It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
9.18 It is unlawful to deposit money from ill-gotten means.
9.19 With Finance / Accounting’s Department initiative, users may be redirected for different payment methods.
10.1 You enter the Website and participate in the Games at your own risk. The Website and the Games are provided without any warranty whatsoever, whether expressed or implied.
10.2 Without prejudice to the generality of the preceding provision, the Website, its directors, employees, partners, service providers:
10.2.4 Do not warrant that the software or the Website/Websites is/are fit for their purpose;
10.2.5 Do not warrant that the software and Website are free from errors;
10.2.6 Do not warrant that the Websites and/or Games will be accessible without interruptions;
10.2.7 Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or Your participation in the Games.
10.3 You hereby agree to fully indemnify and hold harmless the Website, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
11.1. The following practices in relation to the Services:
a) abuse of bonuses or other promotions (as defined in paragraph 11.4)
b) using unfair external factors or influences (commonly known as cheating)
c) taking unfair advantage (as defined in paragraph 11.4);
d) opening any Duplicate Accounts; and/or
e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.
11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or
d) You become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.
11.4. For the purposes of this paragraph 11:
a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
b) An "unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
the use of automated players ('bots'), or other 3rd party software or analysis systems; or
the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.
c) Bonus Abuse includes, but is not limited to:
i. breach of terms and conditions of a bonus, free bets or any other promotional offer
ii. the opening of multiple accounts to claim multiple bonuses;
iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc)
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:
i. forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
ii. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
iii. block an access to particular products, and/or
iv. exclude the Account Holder from any future promotional offers, and/or
v. terminate the Account Holder’s account with immediate effect.
12.1.1 Indicating Your wish to close Your Account; and
12.1.2 Stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the Services.
12.2 When You request closure of Your Account under paragraph 12.1, subject to paragraph 12.3, return any outstanding balance in Your Account to You.
12.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
CLOSURE AND TERMINATION BY US
SUSPENSION BY US
12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Website.
12.11 Website reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Website is obliged to pay to the competent authorities due to a customer’s complaint. Website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
12.11.1 As "Arbitrage" Website means the method certain players can use in order to abuse Sportsbook offers to their advantage. In such cases, we reserve the right to void bets, deduct winnings and remaining funds or return user's initial deposit at Website’s discretion. Indicators, including but not limited, that gives Website strong reasons to believe that a bettor is abusing our offers using the arbitrage system are as follows: i) one deposit only in order to receive the MAX bonus offered. ii) Starting his betting activity with one single bet, Soccer Pre event, Stake = his deposit + bonus money, on high odd (higher than 2) iii) Starting his betting activity with single bets, Soccer Pre event, Stakes totalling = his deposit + bonus money, on high odd (higher than 2) iv) Continuing his betting activity with the same pattern mentioned above, with stakes = winnings from first bet(s)
12.12 If, in the Website’s sole determination, the Player is found to have cheated or attempted to defraud the Website, in any way including but not limited to game manipulation, using strategies (e.g Martingale, Anti-Martingale system) aimed at unfaithful winnings or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Website’s operation in any media or forum, or if the Website suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Website reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Website may close any accounts and forfeit any account balances that the Player has with the Website.
We reserve the right to void and withhold any or all winnings made by any Player, where we have reasonable grounds to believe that the said Player is acting or has acted in liaison with an attempt to defraud or damage the Website and/or the Services and/or the Platform in any way.
In the interest of data protection, security and avoidance of fraud, the Website does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.
13.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment and telecommunications networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third-party software or hardware, including (for the avoidance of doubt) third party analysis or ‘Bot’ programmes which promise certain results from any of the Services.
13.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
13.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
13.4 You shall be solely liable in respect of any content uploaded by You onto the Website ("Uploaded Content") and, in uploading any such content, You represent and warrant that:
13.4.1 You have obtained all necessary approvals, consents, licences and permissions required in respect of the Uploaded Content and that the reproduction of the Uploaded Content on the Website will not infringe the copyright, trade mark, confidential information or any other intellectual property rights whatsoever of any third party;
13.4.2 The Uploaded Content will not contain any material in breach of paragraph 13.2 or any code in breach of paragraph 13.3;
13.4.3 The Uploaded Content will comply with all laws and regulations (including, in particular, those relating to data protection and privacy); and
13.4.4 The Operator is entitled to use and sub-licence the use of the Uploaded Content at its sole discretion.
13.5 Any material (other than Software under paragraph 16) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
13.6 Where we have reason to believe that Your use of the Services is in breach of any paragraphs 13.2, 13.3, 13.4 or 13.5 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
14.1 Expressions used in the betting and gaming industry are numerous. Where appropriate, a glossary explaining the meaning of commonly used betting and gaming expressions is available in the Help section of the Website. Should You be in any doubt as to the meaning of any expression, You should:
14.1.1 Look up its meaning in the Help section relating to the event or game You are betting or gaming on;
14.1.2 If You are still in any doubt, contact Customer Services for clarification; and
14.1.3 Not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
15.1 We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
16.1 In order to use the products offered through the Services, you may be required to download and install software on to Your Access Device ("Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
16.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem). Where we have reason to believe that you intentionally made use of a technical error, loophole or error in our or any third party's software, used by you in connection with the Services, to your advantage or disadvantage, prior of any notification to us, Company does not hold any responsibility and reserves the right not to compensate or refund players.
Errors or Omissions
18.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
18.1.1 Where we misstate any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
18.1.2 Where we have made a 'palpable error'. A palpable error occurs where:
220.127.116.11 In relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
18.104.22.168 In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
18.1.3 Where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where 'Live' bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
18.1.4 Where an error has been made as a result of a Prohibited Practice under paragraph 11.1;
18.1.5 Where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to 'Related Contingencies');
18.1.6 Where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
18.1.7 Where an error has been made by us as to the amounts or the number of free bets and/or bonuses that are credited to Your Account, any such circumstances being referred to as an "Error".
18.2 We reserve the right to:
18.2.1 Correct any Errors made on a bet placed and re-settle the same at the correct odds or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
18.2.2 Where it is not reasonably practicable to correct and re-settle under 18.2.1 above, to declare the bet void and return Your stake into Your Account; or
18.2.3 In circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in paragraph 11.4.
18.3 Any funds which are credited to Your Account, or paid to You as a result of an Error shall be deemed, pending resolution under paragraph 18.2, to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have funds in Your Account we may reclaim these funds from Your Account pursuant to paragraph 7.4. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
18.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
18.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
18.6 Where You have used funds which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall be immediately repay to us any such amounts when a demand for repayment is made by us to You.
19.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
19.3 Save as provided in our betting rules and subject to paragraph 19.5, our maximum liability (including that of our group companies, affiliates, officers, directors, agents and employees) arising out of your use of the Services (or any part of the Services and whether utilising the website), whether such liability arises under breach of contract, tort (including negligence), or otherwise, will be limited to:
19.3.1 Where our liability relates to a bet or stake, the amount of the bet or stake placed by you in respect of which our liability has arisen;
19.3.2 Where our liability relates to the misapplication of funds, the amount of money in your account that has been misplaced by us; and
19.3.3 In respect of any other liability of the operator, two thousand EURO (2000 EUR).
19.4 We (including our group of companies, affiliates, officers, directors, agents and employees) shall not be liable to you, whether such liability arises in contract, tort (including negligence) or otherwise, in respect of any:
19.4.1 Loss of Data;
19.4.2 Loss of Profits;
19.4.3 Loss of Revenue;
19.4.4 Loss of Business Opportunity;
19.4.5 Loss of or Damage to Goodwill or Reputation;
19.4.6 Business Interruption; or
19.5.1 Fraud (including fraudulent misrepresentation); or
19.5.2 Death or personal injury caused by our negligence.
20.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
20.1.1 The access to and use of the Services by You or by anyone else using Your username and password; and/or
21.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
21.5 All intellectual property rights in the name of “The Website”, the logos, designs, trademarks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trademarks and other distinctive brand features in any manner without our prior written consent.
21.6 Τhe information contained in any form of written communication between the Company and You, including any attachments, are strictly confidential, it may be legally privileged, or otherwise protected from disclosure and are intended solely for the addressee. Υou are strictly prohibited to use, copy or disclose this information to any other person or take any action in reliance of this transmission.
22.1 You shall not:
22.1.1 Corrupt the Website;
22.1.2 Attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
22.1.3 Flood the Website with information, multiple submissions or "spam";
22.1.4 Knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
22.1.5 Interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
22.1.6 Attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities, as well as with Interpol and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
22.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
23.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
23.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").
23.4 By providing us with Your Personal Information, you consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
23.4.2 For other purposes where we need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
23.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
25.1 No claim or dispute with regard to:
25.1.1 The acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
25.1.2 A game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
25.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact Customer Support Services about Your complaint, which will be escalated as necessary within our Customer Support Services team until resolution.
25.4 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
25.5 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by phone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
25.6 the Company reserves the right to deduct administrative and transaction fees and any fees that the Company is obliged to pay to the competent authorities due to a customer’s complaint to our regulators or any other third party competent of publishing such complaints.
25.7 If the Company is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the complaint, together will all relevant facts, to the relevant authority if the matter remains unsettled.
CURACAO GAMING AUTHORITY
Email: [email protected]
Curacao E-Gaming Authority Website: https://curacao-egaming.com
27.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
28.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
28.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
29.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.
34.1 The betting company accepts bets on the outcome of sporting and other events with a deliberately unknown result, including the use of telecommunication networks.
34.2 Every time the client’s application is downloaded, regardless the use of the media resource (via Internet or mobile services), by opening an account and/or using an existing account, betting or participating in any games, taking any prize, the client confirms his agreement with the current version of the Rules and the obligation to act in accordance with these Rules. Anytime a user downloads the client’s application, registers an account, uses an existing account, bets on any games, takes any winnings, etc., this signifies the User’s agreement and obligation to act in accordance with the current rules.
34.3 the Company has the right to make any changes and additions to the rules set forth herein, the provisions and procedures of payments without an individual prior written notice. Users are notified about this with appropriate announcements. The conditions of previously staked (placed) bets remain unchanged, and bets which are accepted are subject to the posted rules at the time of acceptance.
34.4 the Company reserves the right to refuse service to any person without disclosing the reason(s).
35.1 the Company does not bear any responsibility for any losses or damages claimed as resulting from the use of this site or from its content. This provision equally applies to the use or misuse of the content of the site by any person, inability to access the site or use it, to delay in functioning or transmission of data, failures in communication lines, any errors, misprints or omissions in the content of the site.
35.2 Loading photos and video from the website or its sub-sites is permitted only for private use. Publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
35.3 the Company monitors traffic of its website actively, and reserves the right to block access in cases of suspected automated betting (bots).
36.1 Basic terms accepted in this edition of the rules:
"Single" – a bet on a single event;
"Multiple" or "Express" – this is a bet on the outcome of several different events simultaneously. When you place a bet on the outcome of two or more events (for example, two different football matches), you can unite them in "Multiple" bet. To win a Multiple bet it is necessary for you to not have any failed predictions (losses) on any of the outcomes which are included in the Multiple bet. Loss on one of the outcomes of a Multiple bet means loss of the entire bet. Winnings of the Multiple bets are equal to the product of the bet amount at the coefficients of played outcomes included in the Multiple bet (if on one of the outcomes included in the Multiple bet occurs a return, then the coefficient on it equals 1).
"System" – a combination of "Multiple" bets on a particular set of events. Each combination of the System is calculated as a separate Multiple bet. To win in the System Bet it is sufficient that the indicated number of predictions of the total number is correct (it is defined by name, for example, in the system “3 of 4″ it is necessary that 3 of the 4 predictions prove correct, for “5 of 7″ it is necessary properly to predict the outcome of the five events of 7 options, etc.). It must be taken into account that because of the fact that only a part of the total bet amount is specified on each of the multiple of the system bet (proportional to the number of options) then the winnings by such a system bet will be less than the possible general winnings by the multiple bet. In some cases, when not all outcomes are predicted, the amount of winnings may be less than the amount of the bet, but in contrast to Multiple bets, a part of the amount will be offset on account of correctly predicted outcomes.
"Chain" – bet which is a combination of "Single" bets which are independent from each other. The indispensable condition is a winning of the first event. The procedure of chain calculations depends on the order of the bets specified particularly in the coupon. After the first event, wins the amount equal to the bet for the second event would eliminated, and the added amount is a "Chain" balance. If the next event loses, the amount of the "chain" balance is used. Each next event is calculated on the same principle. If the amount in the "chain" balance is less than the amount of the first single bet, in the next event a single bet is calculated starting with sum that is left on the balance. If there is no money left on the "chain" balance the chain is interrupted and the bet is lost. In case of win, the winning amount depends on the number of events won and their coefficients.
"Handicap" – the advantage or the leeway of the entrant of competition, expressed in goals (points) sets, etc., which is provided by the bookmaker’s office to the entrant with bets riding on it. The result of the event subject to the handicap is determined in this way: The Handicap given to the entrant is added to the corresponding result shown by the entrant in the competition. If the results thus obtained are in favour of the chosen entrant, he is considered to be the winner, and the bets on his win subject to the handicap win. Payments are carried out with the coefficient of winnings indicated in the description of bets. If the result is in favour of the opponent – the bets are lost. If the result subject to the handicap is a draw, then the coefficient of winnings under such a result will be equal to 1 (return of the bet);
37.1 The values of the parameters (including handicaps, totals) and coefficients of the events specified in the line of the current day may change after any bet, but conditions before bets are the same, except in cases of technical and obvious mistakes in the line.
37.2 Only the amount confirmed and registered by the Company is accepted as the betting amount.
37.3 The User is the only person who is responsible for the bet. Once a bet is made and its acceptance is confirmed, it cannot be changed or cancelled by the User. the Company does not provide any guarantees with respect to the “lost” or “double” bets made by customers. Please carefully check all the bets you have made.
37.4 Loss of your password cannot be a reason for the withdrawal rates or cancellation of the request for payment of winnings.
37.5 A bet is accepted as soon as it is confirmed by the Company. All accepted bets are displayed in the “Bet History”. In some cases, there may be a delay until a bet is listed in your history. In case of any dispute the time when the bet was registered in the system of the Company is considered to be its true submission time. If the User did not receive any notification about the acceptance of the bet, the rate is still considered to be accepted if it is displayed in the “Bet History.”
37.6 Failures of communication or other technical failures in customer communications are not a reason for the cancellation of a bet if the bet has been registered on the server.
38.1 Website is not responsible for the accuracy, completeness and timeliness of the proposed information services, including data on Live events and mailing services.
38.2 Website makes every effort to ensure the information on Live events (such as results, the time of a game and the statistics of teams /players) is correct. However, this information is displayed only for information purposes. the Company is not responsible for any errors in this data.
38.3 Website is not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players.
38.4 If in the indicated event/match more than one member with the same surname is present and during bet acceptance the full name of the athlete or other features identifying them uniquely have not been indicated, all bets are refundable.
38.5 If in the name of the match or in the name of the position one or more entrants are indicated in the line incorrectly (except for errors in translation), that is if the other team/entrant of represented tournament is indicated instead of the necessary one, all the bets on that event are recognized as invalid and a return is made. Only the Website has the right to determine the events belonging to this category.
38.6 In cases when the specific details of the team such as a particular age group (for example under 18s/under 21s/youth teams), gender (women) or the status of the team (reserve) are not indicated on the line resulting in the marking of the other team in the line instead of the declared one, all bets on this match are refundable. In other cases when incomplete name or possible grammar errors are indicated in the line, all bets remain in force. If the gender of teams is not indicated in the line, it is considered that the gender of teams is male. In case women’s teams are participating in a match it is necessary to have a detailed indication about it in the line otherwise bets on this match are a subject to return.
38.7 Date and time indicated in the line are the date and time of discontinuation of betsˈ acceptance on the event (except for Live events) and do not necessarily coincide with the date and time of the actual start of the event. The actual time of the event while counting the bets is considered as the time of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as the Website’s data.
38.8 If the place of conducting a meeting is not indicated in the line, in the list of events the host of the field is indicated firstly, except for competitions of American types of sports. All the information contained in the “cap” to a particular sport, carries an ancillary character. Possible errors in the given information are not a ground for the return of bets.
38.9 On acceptance of bets for Live Events there is a set delay, the value of which may vary depending on the sport, market, and other features, and it is determined exclusively by the Company for security and protection from subsequent bets.
38.10 For clients’ convenience, taking into account the specificity of Live Events in which coefficients change very often, a client can choose one of the following options: to “Accept all changes in the coefficients”, “Accept only marked-up bets” or “Do not accept bets if the coefficients change,” which determines respectively whether the bet is accepted if during the time of its arrangement the coefficient changes, at any changes of it, or just in the case when the changed bet exceeds the estimated coefficient of the bet of the client.
38.11 Incorrectly indicated date of the conducted match is not grounds for cancellation of the bet.
38.12 If the match began from the moment at which it was previously interrupted, and in the line, that was not stipulated, the bets are refundable.
39.1 In "Multiple" and "System" bets it is forbidden to include different events that relate to the same match, not even the ones which are interdependent directly. If in such bets any events that relate to the given match were included, this bet is refundable, even if the computer program accepting the bets did not block this bet during its submission. Website reserves the exclusive right to determine whether the events are connected.
39.2 In the game on output-absence from the group in "Multiple" and "System" bets it is allowed only to bet on one team from the given group. If in such bets the qualification or non-qualification of the teams from the same group were included then the given bets are refundable, even if the computer program accepting the bets did not block this bet during its submission. Website reserves the unique right to decide whether to accept bets on the position of qualify or not qualify in "Multiple", "System" and in "Single" bets.
40.1 Website is not responsible for errors in typing, transfer or counting of bets. In particular, Website reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts at the bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding bets even after completion of the event. In the cases of correcting obvious errors bets are returned. The most common types of technical errors are the following:
40.1.1 Errors of input of coefficients – when the coefficient (or the setting of the handicap/total, etc.) is displayed without a separator (dot) or with any additional number.
Example: instead of the coefficient 1.8, 18 is displayed, instead of 2.3, 23 is displayed, instead of 3.0, 30 is displayed etc.
40.1.2 “Mirror Errors” – when the coefficients for players are displayed in a diametrically opposite manner. In this case, the favourite of the game (including current favourite of the live event) is displayed by a coefficient exceeding the coefficient of the outsider of the given event.
40.1.3 Writing errors – if all the coefficients are indicated correctly, however, teams are written in an incorrect order (usually occurs for events taking place on a neutral field).
40.2 Website reserves the right to cancel the bets made on deliberately incorrect coefficients and obvious errors. The customer will be informed about changes in the balance immediately.
40.3 Website reserves the right to cancel the bets even after the end of the event if these bets are won by the User as a result of a technical failure or an obvious error.
40.4 In cases when due to technical reasons the User’s bets were not provided with the necessary amount of funds in the account, the bets are considered as invalid.
40.5 In case of mistakenly having credited the means to the customer’s account the latter shall immediately notify the Website about the mistake. If due to an error a negative balance has been formed with the client, the betting company has the right to cancel the uncalculated bets despite the fact that they were made before the error occurred.
40.6 Website reserves the right to oblige the User to accept liability for any damage caused to it if the user used a technical or administrative error intentionally when making a deposit and/or during the receipt of money on the account.
41.1 Website does not accept any bets or provide services to customers on credit. All bets must be confirmed with funds existing in the account of the User.
42.1 Website states explicitly that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, casino games and lottery style games may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the Company obtained the necessary permission (license for betting or organizing gaming) to place bets and for betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any harm caused by this, rests solely with the User. The client must also take note that the Website is not required to provide clients with information, instructions and warnings in a wider range than in the present paragraph. In particular, the Website is not liable for damages suffered by the User due to the violation of the relevant legislative prohibitions functioning in his/her country.
42.2 By rating or participating in the games, the User confirms that he has reached the lowest age of consent set by the law of his country, and confirms his/her capacity to enter into the agreement with the Website. In case of non-fulfilment of these requirements the User’s account will be closed and necessary measures will be applied.
42.3 The User agrees that his personal information, provided to the Website during the pool betting, games in multiplayer poker, casino games and games such as lotteries, as well as in any other game, is stored and used by automatic means.
42.4 By registering, the User confirms the exclusive intellectual property of the Website’s regulations, as well as the system controlled by them.
42.5 Website reserves the right to inform Users about special promotions and new products by telephone and e-mail.
42.6 Legal relations between the User and the Website are a subject to the laws of Curacao and are regulated by it with the exception of the appropriate legal rules of international private law. The place of performance of all obligations for betting and gaming, as well as at the appropriate bets, is Curacao. All disputes arising over or regarding bets made by customers are resolved if it does not contradict the law, by the court in Curacao, which has the relevant territorial and subject matter jurisdiction.
42.7 Website expressly states that it does not provide users with any advice (consultation) on tax matters and/or legal matters.
42.8 No disputes about the bets can lead to a lawsuit, legal action or claims on bookmaker licenses if the Company complies with the provisions of arbitration.
42.9 In case of any claims and disputes from the Users’ side and people representing their parties, the Company’s liabilities are limited by the size of bets or its possible winnings.
42.10 In case of any disputes or claims the database of the Website has priority over any other data.
42.11 If there is discrepancy between the English version of these rules and the translation into another language, the English version is considered to be the correct one.
42.12 Any matters of dispute including claims about the results of the event are accepted to be reviewed by the bookmaker’s office within 5 days of the end of the sporting event.
42.13 The Website does not hold Users’ funds in segregated or separately protected bank accounts. It is important for the User to understand that deposits are not held in banks and no interest is accrued upon them.
43.1 The Website has the right not to accept bets from any person without giving any reason and reserves the right to close or temporarily block the accounts of individual Users without prior notice.
43.2 The minimum and maximum size of bets for all sporting events is defined by the bookmaker’s office and is a subject to changes without prior written notice. In addition, the Website reserves the right to impose special restrictions on the accounts of individual Users.
43.3 The Website does not recommend two or more Users placing bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases it is necessary to reconcile the possibility of the game with the Company by explaining the circumstances. the Company has the right to block the account of such a User and ask them to send the documents verifying their registered identity.
43.4 Winnings are paid only within the maximum limits of the Company. If the Customer has made a bet and the winnings exceed the maximum, the Company will not pay any amount of money exceeding the maximum limit. The maximum winnings in Horse racing bets, per bet are limited to 1000 EURO/GBP/USD etc.
43.5 Results for sports statistics are published on the official website of the Company, the Company, within 3 days of the end of a sporting event.
43.6 The Website reserves the right to cancel repeated and duplicates bets on sportsbook, horse racing and greyhound racing when these are placed on the same event/market. In such cases, only the first bet will count.
44.1 Bets placed after the start of the event, except the bets for Live Events, in all cases, are invalid and are returnable, and are excluded from the "Multiple" and "System" bets. Any bet (including bets for Live Events) made on an event, the result of which is already known by the time of betting, is considered invalid and will be refunded.
44.2 If the User wishes to challenge the time of the start of the event, he must provide an official document (or a link to the website of regulatory bodies of the given event) which confirms the actual time of the start of the match on which the given bet was made.
44.3 If disputes arise regarding the time of the start of the event, if the official regulatory bodies of the appropriate tournament/event do not provide (or lack) such information, the Website’s information about the event’s start time is considered the only correct one while calculating the bets.
44.4 If the event and market is covered for Live Betting then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1.01 then bets will be void), unless the outcome is already known in which case such bets will be void.
44.5 If the event or market is not covered for Live Betting then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc). Where a material advantage has been gained the Company reserves the right to void the bet, win or lose. Any bet placed where the outcome is already known, including Live Betting, will be made void.
45.1 If a "return" is declared about a bet, such bet is considered as won with the coefficient of 1. In case of "Single" bets this means that the User will get back the amount of money placed on this bet. In the case of "Multiple" or "System" bets the total coefficient will be changed accordingly (in the event, where a return occurs, the coefficient will get the value 1, the coefficients on the remaining events will remain unchanged, and the final coefficient will be counted according to a similar scheme; only the coefficient of the outcome of the event, on which a return was given – one of the factors (multipliers) of the final coefficient of "Multiple" or "System" – will get the value 1).
45.2 If as a result of the match the total number of scored goals is equal to the total of the bet and among the proposed outcomes of the given total bets there has not been the option equal … (the indicated number) of goals, a return is made. Similarly, for the individual totals, totals of the player, totals of cards/corners /dismissals, fouls and other parameters if the final value of the match and the proposed parameter of the total are equal a return is made.
46.1 The User is responsible for maintaining the confidentiality of any information related to their account, and shall take all measures to prevent the use of personal accounts by unauthorized people. Any operations confirmed by the username and password of the account holder shall be valid and have legal force.
46.2 If the User suspects that his username and password are known to a third person, they have, at any time, the right to send a request to the Company to block the account temporarily until all circumstances are clarified.
46.3 To ensure the security of personal data of Users, the Website communicates with Users via the e-mail that was indicated by the User during registration.
46.4 The User is responsible for maintaining the confidentiality of any information related to their e-mail, and shall take all measures to prevent the use of e-mail address by third parties. Website is not responsible for any loss or damage resulting from the connection between the bookmaker office and the User using a registered e-mail address.
47.1 In case of possible interference in the match result and the formation of the coefficients for the match (including cases of suspicion in match-fixing), the Website reserves the right to suspend the payments on this event or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
47.2 Website reserves the right to suspend the payment of the bets and refund the bets on this particular event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting.
The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases the Website reserves the right to hand over the information on related parties to the governing bodies for further investigation and preventing similar incidents.
48.1 In cases when the match is transferred to a neutral field (NF) bets will be valid. They are refundable in cases when the match is transferred to the opponent’s field. In cases where the teams are from the same city and are transferred to another field, bets are valid and are not refundable. In international matches, the refund of bets is made only when the match transfers to the field of an opposition country.
49.1 An event is considered interrupted if there was no play for an indispensable amount of playing time specified according to the rules of the Website, even if the result of the event that was interrupted is later confirmed to be final.
49.1.1 The matches are considered to have taken place, if they have been interrupted, but not finished in the time-frame specified in points 6 and 7 and if the played time is the following:
Soccer – 90 min.
Futsal – 30 min.
Basketball NBA (National Basketball Association) – 40 min.
Eurobasketball – 35min.
Hockey NHL (National Hockey League) – 54 min.
Bandy – 60 min.
Eurohockey – 50 min.
American football – 50 min.Baseball – 5 periods (Innings)
Handball – 50 min
49.2 For interrupted events recognized as cancelled, unless otherwise stipulated in the rules on sports, all bets are refundable, except for ones for which the result is exactly defined at the time of the stoppage of the event. For interrupted events bets on the relative performance time (periods, etc.) are a subject to unconditional return.
50.1 If the start time of the event has been changed and otherwise is not stipulated in the rules of sports, all bets on the event are refundable.
50.2 During a game involving qualification to the next round, in cases of transferring the game period onto subsequent days, or changes of the field, the bets remain valid. If the "qualification" of the team which goes to the next round later has been cancelled for any reason, the cancellation is disregarded, and the payment is made according to the results of the played matches. If the second match did not take place or was interrupted, then all bets on it, including the qualification, are refundable. Payments on the qualification are made only at bets made before the first match. If none of the matches have taken place, the bets will be refunded.
51.1 Website validates the results on the basis of official reports and alternative sources of information (including videos of the event) after finishing the event. In case of discrepancy of results from different sources of information, as well as in the case of their obvious mistakes the final decision to determine the results lies with the Company.
51.2 All Users’ inquiries regarding the correctness of the results of the Website, should be based only on the basis of official sources of information (websites of regulatory bodies for these championships). Information from other sources cannot be considered a basis for the reviewing/reappraisal of bets.
51.3 Valid (factual) results are considered to be the results, which are announced on the basis of official reports or other sources of information, right after the end of the event.
The following official sources are used:
www.uefa.com – Champions League, UEFA Cup, Selected matches and Europe Championship (soccer)
www.fifa.com – Confederation Cup, Selected matches and World’s Championship (soccer)
www.bundesliga.at – Soccer Austria
www.turkish-soccer.com – Soccer Turkey
www.rfpl.org – Soccer Russia
www.premierleague.com – Soccer England
www.sportinglife.com – Soccer England
www.gazzetta.it – Soccer Italy
www.bundesliga.de – Soccer Germany
www.marca.com – Soccer Spain
www.lfp.es – Soccer Spain
www.lfp.fr – Soccer France
www.mlsnet.com – Soccer USA
www.goalzz.com – Soccer
www.nfl.com – American Soccer
www.basket.ru – Basketball Russia
www.nba.com – Basketball (NBA)
www.euroleague.com – Basketball Europe League
www.eurocupbasketball.com – Euro Cup Basketball
www.nhl.com – Hockey NHL
www.fhr.ru – Hockey Russia
www.rusbandy.ru – Bandy Russia
www.atptennis.com – Tennis ATP
www.wtatour.com – Tennis WTA
www.mlb.com – Baseball
www.eurohandball.com – Handball
www.fide.com – Chess
www.volley.ru – Volley-ball Russia
The organizer can use other official sources when needed.
In exceptional cases, the organizer reserves the right to use video viewing to adjudge the true result.
51.4 Live event bet results are calculated based on what is known immediately after the end of the event/competition. All following changes (for example, changes by decision of a jury after the game) are not taken into account while deciding the bets. The Website itself calculates these bets based on its statistical data about the actual course of the game. If not otherwise indicated, all bets on non-participating athletes in the competition will be void.
51.5 In cases when the Website’s statistics (based on TV coverage) are different from the official statistics, the bets are calculated according to the Website’s statistics.
51.6 If more than one participant or team is declared as a winner of the competition, the coefficient of winnings is divided by the number of winners (the coefficient cannot be less than 1)
51.7 All operations on user accounts are made in the currency chosen by the User during registration.
51.8 All bets for which the outcomes are already known (in particular bets on who will score the next goal or win a certain segment of the match), are considered valid and are calculated even if the event or tournament was suspended.
51.9 If a match is not completed and is considered incomplete, then all bets on it are refundable, (except in the event of what is mentioned in point 16.1.1) even if the result of the suspended event, is later confirmed as final.
51.10 If it does not contradict the special rules of individual sports, the result announced on the day of the match is taken as the result of the match. Any possible changes in the result, conditioned by the revision of the results of the event by governing bodies and disciplinary penalties of teams, for the purposes of betting, are not taken into account, and the initial results of the calculation of bets remain in force.
52.1 Users are required to bet only on their own behalf. Recurring bets containing the same selections from one or more clients may be recognized as invalid and get cancelled by the Website. Even after the official outcome of such bets is known, in cases where the Website is confident that Users have acted in collusion or as a syndicate, or suspicious bets have been made by one or more Users in a short period of time, such bets may be considered invalid and get cancelled by the Website.
Non-Participation in the Event 53.1 If it does not contradict the special rules of individual sports, when an event participant for whatever reason cannot take part in the event which was bet on, the bet is considered valid and lost by the client. The exceptions are the following cases:
The event/tournament is cancelled;
The event /tournament is considered invalid;
The location of the event was changed;
The event/tournament is suspended.
53.2 In case of "Who is taller" bets meaning bets with two outcomes, if one of the participants refuses to take part before the event/tournament, the bet is refundable.
54.1 Additional information about types of bets on different sports is indicated in the Rules of Sports.
54.2 Sport Rules take precedence over the General Rules.
55.1 In case of betting on the “Odd/Even number of Total”, regardless of the sports and the proposed position (including total goals/cards/fouls etc.) if the result is “0″, the bets are calculated as “Even number”.
55.2 All bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes undertaken by the governing bodies later are not taken into account.
55.3 Any medals won by the country team in any competition shall be considered as one regardless of the number of participants in this team.
55.4 If any market has the potential outcome “Any other”, this outcome includes all participants of the event, not separately listed in the options of that market.
55.5 With games in any event in the “additional markets” of tours (total number of goals, wins, losses, draws, angular, yellow cards etc.), only matches of the tour which are included in the daily line are taken into account.
55.6 Cash Out option can be available on specific events, matches or markets for Pre-Match and Live on Single or Multiple Bets. Company reserves the right to disable the Cash Out option from any event, match, market or player without prior notice. Also, Company reserves the right to void a given Cash Out in case the market was settled falsely.
56.1 Only registered Users can participate in bonus-programs of the Company. To register, the User must fully and accurately fill in the registration form.
56.2 Registration and betting are only allowed for people over 18 years (or the allowed age range in the given country from which the user has opened a deposit and made bets). Users have complete responsibility in terms of dealing with the legality of Internet gambling in the region where they live and/or for providing the appropriate authorities of their country with information on winnings. the Company reserves the right to require proof of age and block the User’s account before receiving the appropriate documentation.
56.3 All information provided during the registration must be accurate and complete. In particular, when using credit or debit cards, the cardholder’s name and surname must match the name and surname indicated in the registration form, otherwise the account will be blocked. All bets made before locking the account are recognized as valid.
56.4 the Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the Company the User must present an official document with a photograph, confirming his identity (a passport copy, or his National ID), proof of authenticity of the indicated address data and telephone and proof of ownership of payment method.
56.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the Company has the right to void all bets made by the User.
56.6 The User has no right to permit any third party to use their game account.
56.7 Please note that you should not send us the details about your credit card account or other sensitive financial information via an unencrypted e-mail.
56.8 the Company allows all its Users to choose their own combination of username and password. Users should keep such information secret. If your username and password are entered correctly while accessing the site, all bets remain in force and cannot be cancelled or changed by the User. If you suspect that someone, other than you, knows your password, change it immediately on our website. If you have forgotten the password or a part of it, please click the "Forgot your password?" button at the login page and follow the procedure to reset it.
56.9 Users who place their bets in the Company via a cell phone should remember that the Company is not responsible for any loss of data in the mobile phone of the client, and is not responsible for any commission of mobile and internet operators. By registering, the client confirms that he accepts and agrees to these Terms.
56.10 Company reserves the right, at any time, to check player’s identity, without prior notice, and prior to processing payouts; Company also reserves the right to hold withdrawals for the time needed to check the player’s identity.
56.10.1 Please note that when cumulative deposits or withdrawals reach € 2,000, the player verification procedure will be mandatory. Verification process will require from players to provide documents such as, but not limited to, identity cards, bank cards, bank statements, source of wealth, source of funds, and utility bills. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the Company can request Selfie with ID, Selfie with ID and special sign, or even call or video call. When any documents are requested, the Account Holder must upload such documentation on their Account (My Profile > Documents). When requesting documents for an account verification, any pending withdrawals will be cancelled.
56.10.2 Once the verification is complete, the Account Holder may request a new withdrawal. In the event that the account is not verified within thirty (30) days from the initial request date, the account will be frozen for gameplay and transactions., Where, for any reason an Account Holder refuses or is unable to provide us with any of the requested documents, Company reserves the right to suspend the account and confiscate any funds available.
56.10.3 Refund request may also be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
57.1 The available currencies customers can select in order to register an Account and/or place bets can be found within the registration process. Website reserves the right to block the reception of bets and operating activities in any of the indicated currencies. In this case, all the necessary payments on the accounts of blocked currency would be held in another currency equivalent at the interbank exchange rate for that day. Website is unable to guarantee the continued availability of any particular currency. In the unlikely event that it becomes necessary for us to stop supporting a particular currency and your preferred currency becomes unavailable, we reserve the right to require you to convert your Account currency into a preferred available alternative at the exchange rates offered by us at the time of conversion.
58.1 All Users’ bonuses are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by Card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). Website has the right to refuse the bonus to any User or group of Users. Bonus programs are available only to Users who have made a deposit in real currency to their Account.
58.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets on one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, the Company reserves the right to deprive these Users from a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud the Company has the right to demand a document from the client proving identity before transferring a bonus.
58.3 Promotional Terms
Unless otherwise stated, the following terms apply for all Bonuses, Freespins, Free Bets, Casino Chips and any other “promotional material” offered via the website, newsletters and SMS.
58.3.1 Casino ‘Welcome’ and ‘Reload’ (slots), and Sports ‘Welcome’ and ‘Reload’ bonuses are valid for a period of 30 days from the time when they are credited to the players’ account. After the period of 30 days the aforementioned promotional materials expire and are not claimable or refundable.
58.3.2 Live Casino ‘Welcome’ and ‘Reload’ bonus are valid for a period of 14 days from the time when they are credited to the players’ account. After the period of 14 days the aforementioned promotional materials expire and are not claimable or refundable.
58.3.3 All Freespins, Freebets, Bonus Chips, are valid for a period of 7 days from the time when they are credited to the players’ account. After the period of 7 days the aforementioned promotional materials expire and are not claimable or refundable. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback Bonus given. Any winnings above that will be forfeited. Max winnings from season/special promotions (including, but not limited to, Christmas Bonuses, Easter Bonuses, Halloween Bonuses) for 200% and above Bonus threshold, are limited to four (4x) times the initial deposit amount. Max winnings for bonuses between 150% - 199% Bonus threshold, are limited to eight (8x) times the initial deposit amount. Max winnings for bonuses between 120% - 149% threshold, are limited to ten (10x) times the initial deposit amount. Max winnings for bonuses between 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount. Max winnings for bonuses between 25% - 99% threshold, are limited to twenty (20x) times the initial deposit amount. Any winnings above that limits will be forfeited.
58.3.4 All Bonuses and promotional materials of this website come with a wagering requirement which has to be met before the bonus money is turned into cash:
Freespins: x20 (times twenty) the amount of winnings
Casino Chip: x25 (times twenty) the bonus amount
Freebets: x1 (times one) the amount of winnings
Sports bonus: x10 (times ten) the deposit and bonus amount
Casino bonus: x45 (times forty-five) the deposit and bonus amount
Live Casino bonus: x35 (times thirty-five) the deposit and bonus amount
58.3.5 Bonuses must be wagered exclusively on valid games which belong to the specific game category under which the bonus was initially offered. For example, a Sportsbook bonus must be wagered exclusively on Sports, a Casino bonus exclusively on Slots, and a Live Casino bonus exclusively on Live Casino games.
58.3.6 Casino Bonuses (Slots) are sometimes offered on specific Gaming Service Providers (GSPs) or on specific slots. Therefore, only the wagering performed on the selected GSP’s and/or on specific slots will be taken into consideration towards the bonus’s wagering requirements.
58.3.7 The maximum amount of money that can be won or withdrawn via Freespins, Casino Chips and Free Bets is limited to 100 EUR (or the equivalent in other currencies) or three times its value, whichever comes first, unless otherwise stated. The maximum amount of money that can be won or withdraw via No-Deposit Bonuses is limited to 25€, or currency equivalent. All info regarding maximum days validity, wagering requirement, remaining wagering requirement can all be found under each specific bonus under Customer's Bonuses section.
58.3.8 For no-deposit Freespins, Casino Chips and Free Bets awarded to players who have not previously made a deposit, a minimum deposit as well as a wagering of x1 (times one) the deposit amount is required, before the winnings can be withdrawn. Loyalty Casino Bonuses, Freespins, Casino Chips and Loyalty Sportsbook Bonuses and Freebets can be awarded only to fully verified players. Only one bonus is allowed per customer, per household, per address, per shared computer and shared IP address, and per any account details like an e-mail address, bank account details, credit card information and payment system account number. Any abuse of the bonus offer will lead to the closure of the account.
58.3.9 The Freebets offered must be placed on Football with minimum odds of 2,00. Handicaps and Draw-no-bet markets are excluded.
58.3.10 The maximum bet amount allowed to be placed with bonus money in Casino is 5 EUR (or the equivalent in other currencies) or 15% of the total bonus amount awarded (whichever comes first). Any game rounds or spins exceeding the maximum bet amount will not count towards the bonus wagering requirements and any potential winnings will be forfeited.
58.3.11 If a player decides to cancel an active Bonus, he can do so from his account. However, all bonus money, all winnings and any wagered amount resulting from his betting activity with the bonus will be forfeited for once and for all. Bonus bets calculates real money first and then bonus amount.
58.3.12 Personalized offers communicated exclusively to a specific segment of players via E-mail or SMS are exclusively available for the intended recipients of the E-mail or SMS and for those only.
58.3.13 For personalized offers communicated via email or SMS, players are requested to contact our customer support team in order to claim the bonus providing all necessary details (e.g. bonus code, type of offer, recipient’s email address, etc.).
58.3.14 In some occasions, we will provide Freespins in the form of a Casino bonus chip. The amount to be credited takes into consideration the minimum bet allowed on the specific slot(s).
58.3.15 None of the promotional materials offered via this website are transferable, exchangeable or refundable. In the occurrence where a certain promotional material is not operable due to technical, geographical or legal restrictions, the Company does not hold any responsibility and reserves the right not to compensate or refund players.
58.3.16 Players may be requested at any given time to provide all necessary KYC documents for the verification of their account (proof of identity, payment method(s) and residence).
58.3.17 In case of doubt for the bonuses’ remaining wagering requirement, players are advised to contact our customer support team.
58.3.18 Wagering will not count on the following games. You are solely responsible not to include the following games within your bonus wagering: All Video Poker games, All Roulette games, All Quick Play games, All Blackjack games, Hi Lo Fever, All Baccarat games, 3 Card Poker, European Roulette, Blood Suckers, Blood Suckers II, The Wish Master, Dead or Alive, Dead or Alive II, Cloud Quest, Tower Quest, Pearls of India, Treasure Island, Eye of the Kraken, Solar Queen, Gemix, Jack Hammer 2: Fishy Business, Victorious, Rise of Merlin, Safari Sam, Safari Sam 2, Sweet Alchemy, Queen of Gold, Reel Rush. Company reserves the right to forfeit winnings and any wagered amount if customers found that they managed to play above mentioned games with an active bonus.
58.3.19 We reserve the right to amend, cancel or terminate any of the promotions at any given time and without prior notice.
59.1 The available payment methods are determined by the country and the currency selected during registration. A complete list of fees, limits on them and other items is displayed on the Deposits and Withdrawals page. Website reserves the right to change these terms and details.
59.2 When conducting any financial transactions, it is necessary that the name of the owner of the debit/credit card or bank account exactly matches the name of the owner of the appropriate account of the Website. Otherwise the Website reserves the right to cancel all transactions and make a return on all bets made while using someone else’s account or credit/debit card.
60.1 If any funds have been transferred to the User erroneously, the User is obliged to notify the Website immediately. Any winnings of the client arising from such an error shall be considered invalid, and such bets are refundable, regardless of the delay between the origin of the error and the time it was seen.
60.2 If the deposits to the account were made for any other purpose than bets, poker, casino and financial betting, the Company (particularly in case of suspected fraud) reserves the right to cancel a deposit and collect from the User all costs incurred as a result of processing the deposit.
60.3 If the User’s deposit exceeds the bet’s amount, upon the client’s request for withdrawal, the Company reserves the right to charge the User all costs incurred as a result of processing deposits and withdrawals.
61.1 The minimum bet on any event is the equivalent of 0.50 Euro in the registered currency of game account. The minimum bet in "Multiple" mode and the minimum bet on one version of the "System" is the equivalent of 0.50 Euros.
61.2 The maximum coefficient of "Multiple" bets is 500€. "Multiple" bets, in which the coefficient of winnings exceeds the maximum, are calculated with a coefficient of 500€. In these cases, the sum of winnings should not exceed the maximum payment for a "Single" bet. The maximum coefficient of winnings for each version of the "System" is 500€. Variants of systems on which the coefficient of winnings exceeds the maximum, are calculated with a coefficient of 500€.
61.3 The maximum amount of the bet on the event depends on the sport and the events and is defined by the bookmaker network specifically for each event and each type of bet and is subject to change without prior written notice. Website reserves the right to limit the maximum bet on individual events, as well as the introduction and removal of specific restrictions on the accounts of individual Users without notice or explanation of reasons.
61.4 All financial limitations are applicable to each User/group acting together, making bets containing the same predictions. If the User makes a number of bets containing the same predictions, the total payment on these bets may be limited by the size of a maximum payment regulated by given limitations.
62.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request has been approved by the Payments department. Before the first payment is made to the User via electronic payment methods, the client is obliged to upload an electronic copy of a passport of his national ID at the relevant section under his Profile. Website, at its own discretion, may ask from the client additional documents (e.g. proof of address, selfies, etc.) prior to their first payment. Remember that forgery is severely punished by law and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Website reserves the right to send such documents to the appropriate regulatory authorities.
62.2 Before making the payment, the employees of the Website will verify the correspondence of the name, surname, father’s name, birth dates of the client and also other data. If differences are found between the actual data and the data provided by the client, Website reserves the right to make a refund for all bets by the User and refuse to pay out winnings to the User unless they prove their identity and accuracy of entered data.
62.3 If it turns out that the User has opened several accounts at the Website, the Website reserves the right to refuse to pay out these accounts (except the User’s assets legitimately transferred to their Account, after his payment of a 20% fine of the total amount of deposits).
62.4 With the first request for a withdrawal the User must enter valid passport or Personal ID details, exactly as it appears on the document, in the language of the country that issued (or in the case of foreign documents – in English).
62.5 Group and family members should regulate personal relationships with each other – payments are made ONLY in the name of the owner of the appropriate account.
62.6 The User agrees to provide the Website with information about his bank account from which the bets will be made in particular, in order to transfer his winnings.
62.7 Website is not responsible for changes in the amount of payments related to fluctuations of currency (rate of exchange).
62.8 If the User has requested a withdrawal in the amount of 1,000 Euros or more (or the equivalent in another currency at the interbank rate), Company pays a commission on the transfer and subsequent operations of withdrawals in the given calendar month. Otherwise, the commission is paid to the bank by the User. Maximum withdrawalable amount over a 24-hour period is 1000 Euros (or the equivalent in another currency at the interbank rate) subject to its payment provider's specific limits. For winnings over 10,000 Euros, the payments will be done in equal monthly instalments.
62.9 Website reserves the right of funds’ withdrawal using a priority for itself method of payment for winning players (including credit/debit card or to the player’s bank account).
62.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd. This requirement is introduced to combat fraud and "money laundering" by players.
63.1 The maximum net winnings, based on licensee liability, in any 24-hour period per account are limited to 5000€.
63.2 The maximum net winnings, based on licensee liability, per account are limited to 50000€.
63.3. The maximum withdrawable amount per account is limited to 7000€/month (or currency equivalent), unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If a customer wins more than €30,000, the Casino reserves the right to divide the payout into monthly instalments until the full amount is paid out. If the amount to be withdrawn is larger than €7.000 , the remaining amounts will be placed back in the player’s account, to be withdrawn in the following month. Withdrawals (payouts) exceeding more than €2.300 will require additional verification procedures; proof of identity, age and place of residency. Website reserves the right to carry such verification procedures in case of lower payouts. Website reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions.
63.4 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.
63.5 All progressive jackpot wins will be paid in full.
63.6 Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
63.7 The maximum winnings are quoted in Euros (€) as a base currency in order to ensure consistency across the world but currency equivalents apply for actual payouts. In the event of a casino system malfunction all wagers are void.
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being suppliedby the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
All NetEnt Casino Games may not be offered in the following territories: Afghanistan,Albania,Algeria,Angola,Australia,Bahamas,Botswana,Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia,Ecuador,Ethiopia,France,Ghana, Guyana, Hong Kong,Italy, Iran, Iraq, Israel, Kuwait,Latvia, Lithuania,Mexico,Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines,Portugal,Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen,Zimbabwe.
64.3 Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
64.3.1 In addition to the jurisdictions set out in paragraph 2, PlanetoftheApesVideoSlot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
64.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
64.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
64.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slotmust not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic,El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico,Montserrat, NavassaIsland,Paraguay,Peru,PuertoRico,Saba,SaintBarthelemy,Saint Eustatius,SaintKittsandNevis,SaintLucia, SaintMaarten, SaintMartin,SaintPierreandMiquelon, SaintVincentandtheGrenadines,Suriname,TurksandCaicosIslands,UnitedStates of America, Uruguay, US Virgin Islands,Venezuela.
64.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the followingterritories:
Cuba, Jordan, Turkey, Saudi Arabia.
64.4 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), may only be played in the following territories:
Andorra,Armenia,Azerbaijan,Belarus,BosniaandHerzegovina,Georgia,Iceland,Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
The citizens of some countries do not have an access to the Microgaming games. This list includes following countries: Belgium, Denmark, France, Italy, Singapore, South Africa, Spain, USA and United Kingdom. In addition, the partial restrictions imposed on the citizens of some other countries: USA, Israel, Turkey, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria, South Africa.